Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page
SHIPPING AND DELIVERY
How does shipping and delivery work?
When you order, Our local team will package and organise transport on our shipping provider.
How much do I pay for shipping?
Good News, Most products on our site have free shipping.
However shipping does vary based on the item your looking for, Some batteries weigh over 60kg and will require a pallet for courier delivery.
If your local to the Townsville region we can deliver for free our you can collect from our store on Pilkington Street.
Help, I think my order is lost/hasn’t been delivered?
Send us an email at info@townsvillewholesalebatteries.com
We will track it down and if your order has been lost we will send out a replacement immediately.
Do you ship internationally?
Unfortunately shipping is only available in Australia at this stage
RETURNS AND EXCHANGES
We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
PAYMENT
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.
info@townsvillewholesalebatteries.com
Battery charging & flat batteries
Cars, Boats & Deep Cycle Batteries are the most common batteries to run flat.
Did you know when a battery goes flat or below 11.5v, The Internal battery acid begins to affect the longevity of your battery immediately.
Our team has The best battery chargers on the market which will allow us to recondition used batteries if possible, and will give us an indication of the battery capacity remaining in your battery.
Why is charging correctly so important?
To maximise the life and performance of batteries and get the best possible life span and the most optimised performance.
This information will help to achieve that, and will enable the battery to deliver the best value for money.
Don’t flatten the battery, as you may strip active material off the battery plates. Deep Cycle does not mean "100% Discharge", and flattening drastically reduces their useful life. A rule of thumb is to recharge when there is 40% - 50% or more capacity left in the battery. If you do flatten the battery get it back onto charge as soon as possible to avoid sulphation.
REMEMBER – SAFETY FIRST!! Lead Acid Batteries that are being charged except sealed (AGM and Gel) generate very flammable and explosive gasses – ensure that no flammable materials are nearby and ensure no sparking occurs. Chargers MUST be turned off during connecting or disconnecting leads.