Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page
SHIPPING AND DELIVERY
How does shipping and delivery work?
When you order, Our local team will package and organise transport on our shipping provider.
How much do I pay for shipping?
Good News, Most products on our site have free shipping.
However shipping does vary based on the item your looking for, Some batteries weigh over 60kg and will require a pallet for courier delivery.
If your local to the Townsville region we can deliver for free our you can collect from our store on Pilkington Street.
Help, I think my order is lost/hasn’t been delivered?
Send us an email at info@townsvillewholesalebatteries.com
We will track it down and if your order has been lost we will send out a replacement immediately.
Do you ship internationally?
Unfortunately shipping is only available in Australia at this stage
RETURNS AND EXCHANGES
We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
PAYMENT
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.
info@townsvillewholesalebatteries.com